Jeannette L. Nolen
Former Encyclopædia Britannica Editor
Jeannette L. Nolen was an editor in social science at Encyclopaedia Britannica.
Primary Contributions (47)
Standard operating procedure (SOP), set of written guidelines or instructions for the completion of a routine task, designed to increase performance, improve efficiency, and ensure quality through systemic homogenization. The term was first recorded in the mid-20th century. SOPs are utilized in…
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Museums of the Western World